FAQ about agents

Here you can find answers to frequently asked questions about agents.

If the CloudRadar agent does not connect to the cloudradar server you should perform the following checks:

  • Check your internet connection. All measurement data will be transferred using an https upload to the central server. Outgoing connection via HTTPS TCP Port 443 to hub.cloudradar.io (13.80.249.46) must be allowed.

  • Check your cagent.conf file. It's located in /etc/cagent/cagent.conf (Linux) or C:\Program Files\cagent\cagent.conf (Windows). Verify that the values for hub_url, hub_user, and hub_password match exactly your settings.

  • If for security reasons your server has no general internet access consider using an HTTP proxy to allow the cloudradar agent limited internet access. Enter the following lines to the config file and restart the cloudradar agent "cagent".

    hub_proxy = "proxy.example.local" # HTTP proxy to use with HUB
    hub_proxy_user = "username" # Optional (requires hub_proxy to be set)
    hub_proxy_password = "password" # Optional (requires hub_proxy_user to be set)

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